Last Updated: 22/11/2024

Welcome to FloristFlowerShop.nl’s FAQ section! Here, we answer the most common questions about our flowers, delivery, payments, and more.

1. Ordering & Products

Q: How do I place an order?

A: Simply browse our website, add your favorite flowers to the cart, select a delivery date, and complete your purchase at checkout.

Q: Can I customize a bouquet?

A: Yes! We offer custom bouquets based on your preferences. Contact us before placing an order to discuss your needs.

Q: Are the flowers fresh?

A: Absolutely! We source fresh flowers daily to ensure the highest quality and long-lasting beauty.

Q: Will my bouquet look exactly like the picture?

A: We try our best to match the images, but slight variations may occur due to seasonal availability.

2. Delivery & Shipping

Q: Where do you deliver?

A: We deliver to The Netherlands and Belgium.

Q: Can I get same-day delivery?

A: Yes, same-day delivery is available for select locations if you place your order before 12 pm.

Q: Can I choose a specific delivery time?

A: While we cannot guarantee exact-time deliveries, you can specify a preferred time range, and we will try our best to accommodate it.

Q: What happens if the recipient is not available?

A: We will attempt to leave the flowers in a safe place, with a neighbor, or schedule a re-delivery.

3. Payments & Discounts

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, PayPal, iDEAL, and bank transfers.

Q: Do you offer discounts or promo codes?

A: Yes! Subscribe to our newsletter or follow us on social media for exclusive discounts.

Q: Is my payment information secure?

A: Yes, we use SSL encryption to protect your data, and all transactions are processed securely.

4. Refunds, Returns & Cancellations

Q: What if my flowers arrive damaged?

A: Contact us within 24 hours with a photo of the damaged flowers, and we will arrange a replacement or refund.

Q: Can I cancel my order?

A: Orders can be canceled within 1 hour of purchase. Same-day delivery orders cannot be canceled once processed.

Q: What if my delivery is late?

A: While we aim for timely delivery, delays may occur due to traffic, weather, or courier issues. Refunds are not provided for delivery delays beyond our control.

5. Special Requests & Subscriptions

Q: Do you offer flower subscriptions?

A: Yes! We have weekly, bi-weekly, and monthly flower subscription plans. Contact us for details.

Q: Can I send flowers anonymously?

A: Yes, just mention it at checkout, and we will not include your details in the order.

Q: Do you provide flowers for weddings or events?

A: Yes, we offer floral arrangements for weddings, corporate events, and other occasions. Get in touch for a custom quote!

6. Contact & Support

Q: How can I reach customer support?

A: You can contact us via:

📧 Email: florist@floristflowershop.nl

Q: What are your customer support hours?

A: Our support team is available from 10 am to 6 pm from Monday to Friday.

Still have questions? Contact us anytime! 😊💐