Last Updated: 12/03/2025

At FloristFlowerShop.nl, we take great care in delivering fresh, high-quality flowers. However, if you are not satisfied with your order, we offer limited refund and return options as outlined below.

1. Eligibility for Refunds & Returns

Due to the perishable nature of flowers, we only accept refund or replacement requests in the following cases:

āœ… Damaged Flowers on Arrival ā€“ If flowers arrive wilted, broken, or damaged, you must contact us within 24 hours of delivery with photos as proof.

āœ… Incorrect Order Delivery ā€“ If you receive the wrong bouquet or flowers, we will offer a replacement or a partial refund.

āœ… Missing Items ā€“ If any item is missing from your order, we will arrange a re-delivery or provide a refund for the missing product.

āŒ Non-Refundable Situations

  • Change of mind after order delivery.
  • Slight variations in flower color or arrangement due to seasonal availability.
  • Late delivery caused by third-party couriers, weather conditions, or incomplete address details.
  • Failure to provide correct recipient details, leading to a failed delivery.
  • Improper flower care after delivery.

2. How to Request a Refund or Return

To file a refund or return request, please follow these steps:

šŸ”¹ Step 1: Email us at refund@floristflowershop.nl within 24 hours of delivery with:

  • Your order number
  • A clear photo of the damaged or incorrect product
  • A brief description of the issue

šŸ”¹ Step 2: Our customer support team will review your request and respond within 72 hours(Business Days).

šŸ”¹ Step 3: If your refund/return is approved, we will either:

  • Send a replacement bouquet (subject to availability).
  • Process a partial or full refund (based on the issue).

3. Refund Process

  • Approved refunds will be processed to your original payment method within 3-7 business days.
  • Refunds for orders paid via credit/debit card, PayPal, or bank transfer will be credited back accordingly.
  • We do not offer cash refunds.

4. Order Cancellations

  • Orders can only be canceled within 1 hour of purchase. After this period, cancellations are not possible due to the preparation process.
  • Same-day delivery orders cannot be canceled once placed.

5. Quality & Freshness Guarantee

We ensure that all flowers are fresh and carefully arranged before delivery. However, since flowers are natural products, slight variations in bloom size, color, and freshness can occur. These variations do not qualify for refunds.

6. Contact Us

For refund or return inquiries, contact us at:

šŸ“§ Email: florist@floristflowershop.nl

āœ… Quick Summary of Our Policy:

āœ” Refunds & replacements only for damaged or incorrect flowers.
āœ” Requests must be made within 24 hours of delivery.
āœ” Refunds are processed within 3-7 business days.
āœ” No refunds for late delivery due to courier delays or incorrect addresses.