Last Updated: 11/1/2025

At FloristFlowerShop.nl, we aim to deliver fresh flowers on time, ensuring the highest quality and customer satisfaction. Below, you will find details about our shipping and delivery process.

1. Shipping Locations

We currently deliver within:

šŸ“ The Netherlands
šŸ“ Belgium

We do not offer international delivery outside these regions at this time.

2. Delivery Methods & Timeframes

We provide multiple delivery options based on your location and urgency:

šŸš€ Same-Day Delivery

  • Available in select areas in the Netherlands & Belgium.
  • Orders must be placed before 12 pm to qualify.
  • Same-day deliveries are typically completed between 4 PM – 8 PM].

šŸ“¦ Next-Day & Standard Delivery

  • Orders placed after the same-day cutoff will be delivered the next business day or on the chosen delivery date.
  • Standard delivery time is 1-2 business days.
  • Delivery times may vary based on order volume, location, and weather conditions.

šŸŽÆ Specific Date & Time Delivery

  • You can select a preferred delivery date at checkout.
  • Exact-time delivery is not guaranteed, but we strive to meet customer preferences.

3. Delivery Fees

Delivery costs are calculated at checkout based on the delivery address and selected shipping method.

āœ… Same-Day Delivery: [ā‚¬9.95]
āœ… Next-Day Delivery: [ā‚¬7.95]
āœ… Standard Delivery: [ā‚¬7.95] (Free for orders above ā‚¬300)

Final shipping charges will be displayed before completing your purchase.

4. Delivery Process

  • Home Delivery: Orders are delivered directly to the recipientā€™s address.
  • Recipient Not Available: If the recipient is not available, we may:
    • Leave the flowers in a safe place (e.g., with a neighbor).
    • Attempt a re-delivery (additional charges may apply).
    • Contact you for further instructions.

5. Delivery Delays & Exceptions

While we strive to ensure timely deliveries, some factors may affect delivery times, including:

āš  Extreme weather conditions (storms, snow, high temperatures).
āš  High seasonal demand (Valentineā€™s Day, Motherā€™s Day, etc.).
āš  Courier issues beyond our control.
āš  Incorrect address details provided by the customer.

We are not responsible for delays caused by these factors but will make every effort to update you if your delivery is affected.

6. Incorrect or Incomplete Addresses

To avoid delivery issues, please provide accurate and complete addresses, including:
āœ” Full name
āœ” House number & street name
āœ” Postal code & city
āœ” Contact phone number

If an order is returned due to an incorrect address, the customer may need to pay an additional re-delivery fee.

7. Holiday & Peak Season Delivery

During peak flower-gifting seasons (e.g., Valentineā€™s Day, Motherā€™s Day, Christmas):

  • Same-day & next-day deliveries may be limited.
  • We recommend placing orders early to secure your preferred delivery date.

8. Order Tracking

  • We provide tracking information for most orders via email.
  • If you have any issues with your order, please contact our support team.

9. Undelivered Orders & Refunds

  • If your order does not arrive within the estimated timeframe, please contact us within 24 hours.
  • Refunds or re-delivery options will be considered based on the situation.
  • No refunds for delays due to incorrect addresses, weather conditions, or courier issues.

10. Contact Us

For delivery inquiries, please contact:

šŸ“§ Email: florist@floristflowershop.nl

āœ… Quick Summary of Our Shipping Policy:

āœ” Same-day, next-day, and standard delivery options available.
āœ” Delivery times depend on location and order volume.
āœ” Provide correct address details to avoid issues.
āœ” We are not responsible for courier-related delays.