Last Updated: 12/02/2025

Welcome to FloristFlowerShop.nl (the “Website”). These Terms and Conditions govern your use of our Website and services. By accessing or purchasing from FloristFlowerShop.nl, you agree to these terms. If you do not agree, please do not use our Website.

1. General Information

  • Website Owner: MD. SAIDUL ISLAM
  • Registered Address: Ravenswaaipad 90 (Woonader), 1107EG, Amsterdam
  • Email: samir@floristflowershop.nl

This Website is an online e-commerce store that sells flowers, bouquets, and related gifts in the Netherlands and Belgium.

2. Use of Our Website

By using this Website, you confirm that:
āœ… You are at least 18 years old or have parental consent.
āœ… You will use this Website only for lawful purposes.
āœ… You will not engage in fraudulent activities, hacking, or misuse of content.

3. Orders & Payments

3.1 Order Process

  • Orders can be placed online via FloristFlowerShop.nl.
  • A confirmation email will be sent upon successful order placement.
  • We reserve the right to cancel orders in cases of suspected fraud or incorrect pricing.

3.2 Pricing & Payment

  • Prices are listed in EUR (ā‚¬) and include VAT (if applicable).
  • Accepted payment methods: Credit/Debit Cards, PayPal, iDEAL, Bank Transfers.
  • Payment must be completed before order processing.

3.3 Cancellations & Modifications

  • Orders can be modified or canceled within 1 hour after purchase by contacting customer service.
  • Once processed, orders cannot be canceled due to the perishable nature of flowers.

4. Delivery Policy

4.1 Shipping Locations

  • We deliver within the Netherlands and Belgium.
  • Some remote areas may have limited delivery options.

4.2 Delivery Timeframes

  • Same-day delivery is available for orders placed before 12 PM.
  • Standard delivery takes 1-2 business days.
  • We are not responsible for delivery delays due to courier issues, extreme weather, or incorrect address details.

4.3 Delivery Charges

  • Delivery fees depend on the location and will be shown at checkout.
  • Free delivery may be offered on orders above a specific amount.

5. Refund & Return Policy

5.1 Refunds & Replacements

We only offer refunds or replacements in cases of:
āœ… Damaged flowers upon arrival (with proof provided within 24 hours).
āœ… Incorrect products delivered (wrong flower type or arrangement).

5.2 No Refund Cases

āŒ Change of mind after delivery.
āŒ Late delivery due to force majeure (weather, strikes, etc.).

To request a refund or replacement, email refund@floristflowershop.nl with order details and photos.

6. Product Availability & Substitutions

  • Flowers are seasonal products. If a specific flower is unavailable, we reserve the right to substitute it with a similar one of equal or higher value.
  • Customers will be notified in case of major changes in their order.

7. Intellectual Property Rights

  • All Website content, including text, images, logos, and designs, is owned by FloristFlowerShop.nl and protected under copyright laws.
  • You may not copy, reproduce, or use any content without written permission.

8. Liability Disclaimer

  • We are not liable for allergic reactions to flowers.
  • We are not responsible for damages caused by improper flower care after delivery.
  • Our total liability for any claim is limited to the order value.

9. Privacy & Data Protection

Your personal information is collected and used in accordance with our Privacy Policy.

10. Changes to Terms & Conditions

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the Website implies acceptance of any changes.

11. Contact Us

For any inquiries, please contact:

šŸ“§ Email: florist@floristflowershop.nl

āœ… Summary of Key Terms:

āœ” Orders are final once processed.
āœ” Refunds are only available for damaged or incorrect products.
āœ” Delivery delays due to third-party couriers are beyond our control.
āœ” You cannot reproduce or use our Website content without permission.